Shipping policy
Thank you for shopping at EJP Motors. We strive to deliver your purchase with excellent service and flexibility, every time. Our shipping policy is designed to ensure that your orders are delivered promptly and in perfect condition.
Shipping Rates and Delivery Estimates
Domestic Shipping
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
- Free Shipping: Orders over a specified amount
International Shipping
- Standard International Shipping: 7-21 business days
- Express International Shipping: 3-7 business days
Please note that these are estimated delivery times. Actual delivery times may vary depending on shipping locations and other factors.
Order Processing Time
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
EJP Motors is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
EJP Motors is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please refer to our Returns Policy section on our website or contact us at info@ejpmotors.nl for further assistance.
Contact Us
If you have any questions or concerns about your shipping, please contact us at:
EJP Motors E-mail: info@ejpmotors.nl
Thank you for shopping with us!